Delivery, Return and Exchange

  • All orders are shipped via Australia Post.

  • Once your order has been placed, a confirmation email will be sent to your nominated email address. Deliveries are sent during normal business hours from Monday – Friday. Orders are processed and shipped within 1-3 business days.

  • Once your order has been shipped, you will receive a tracking number via email.

  • Please allow 5-7 business days for deliveries within Australia and 7-14 business days for international orders.

  • If you change your mind about the products you have purchased from us, we do not offer a refund but are happy to provide a credit note for the purchase amount. The shipping costs are your responsibility. This includes cases where the incorrect size has been purchased.

  • If an item is faulty then we will meet our legal obligations which may include refunding the purchase price and shipping charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. Warranty cases are determined on a case by case basis. We have a 30 day warranty period on all of our pieces.

  • Item(s) must be returned within 14 days of purchase.

  • Gift cards, sale and clearance items are not eligible for a refund or exchange.

    How do I return an item?

    1. Email for return address
    2. Include your Order Number (can be found in your order confirmation email) and information around the item(s) you would like to return or exchange.
    3. We will respond to your email within 2-5 business days and provide you with necessary instructions.
    4. All returns/credit notes/exchanges will take 2-5 days to process once items arrive back at our studio. We suggest using a trackable service when you send your items back to us.
    5. All exchanges will be charged a return shipping fee.